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Understand Your Rights Before You Start

Using tkbd6 means agreeing to the terms set out here — eligibility, account conduct, and how we handle disputes. Access to our lobby, including deposits via bKash, Nagad, and Rocket, depends entirely on your local law and whether our services are available in your…

Jurisdiction-dependent accessAccount eligibility rulesbKash, Nagad, Rocket wallet termsDispute handling processPolicy update notices
tkbd6 Understand Your Rights Before You Start
HOW WE HANDLE THIS

Data, Security and Account Retention

We keep your account data only as long as necessary for legal compliance and dispute resolution. Your bKash, Nagad, and Rocket wallet details are stored in encrypted form and are never shared with third parties outside of what payment processing requires. You can request to see what data we hold, ask for corrections, or request deletion — contact support with your registered wallet number to start that process.

Data Retention

Account records and transaction history are kept for the period required under applicable law. After that period, your data is deleted or anonymised in line with our retention schedule.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences through your browser settings at any time.

Account Security

Your account is protected by an OTP sent to your registered mobile number on each login. Never share that code — our team will never ask for it through chat or email.

Requesting Changes

To update your registered bKash or Nagad number, or to request a data correction, message support with your account ID and wallet details. Changes are verified before they take effect.

LEGAL CONTACT PATHS

Reach Us for Legal or Account Questions

If you have a specific question about eligibility, a terms clause, or how a policy applies to your account, our support team handles these directly. Wallet-related legal queries — such as linking your bKash or disputing a Rocket transaction — go through the same contact routes below.

Live Chat Open the chat window from any page in the lobby. A support agent will respond to your legal or account question directly, without routing you through a bot first.
Email Support Send detailed legal queries, wallet dispute evidence, or account closure requests to our support address. We respond in writing so you have a record of the exchange.
Account Help Page For standard eligibility checks or terms clarifications, the account help section covers common scenarios including bKash verification steps and Nagad account linking.

Answers to Common Legal and Policy Questions

These are the questions we hear most often about how our terms work, what your rights are, and how to act on them. If something here does not cover your situation, reach us through live chat or email.

We cannot give you a legal ruling. Access depends on your local law and your eligible region. You are responsible for checking whether using this platform is lawful where you are located.

Accounts opened from regions outside our supported eligibility zones may be suspended. Any balance held in those accounts is subject to review before withdrawal is processed.

Yes. Contact support with your registered wallet number — bKash, Nagad, or Rocket — and your account ID. We will compile your data record and respond within the period required by applicable law.

Send a closure request through email support or live chat. Once verified against your registered wallet, we close the account and begin the data deletion process per our retention schedule.

Stop using the platform and contact support to close your account before the updated terms take effect. Continued use after a posted update means you accept the revised terms.

Your wallet details are encrypted and used only for payment processing. We do not sell or share them with third parties outside of what is required to complete your transaction.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.